Council or housing association repairs not fixed?
If you are experiencing damp, mould, leaks, heating failures or other unresolved repair issues, our short assessment can help determine whether your circumstances may be suitable for further review.
Common housing disrepair problems
Problems vary from property to property. We commonly hear from tenants experiencing:
- Damp, condensation and mould
- Leaks, water ingress and damaged plaster
- Roof defects
- Broken heating or boiler problems
- Faulty windows and doors
- Plumbing, drainage or electrical defects
- Cracks or structural deterioration
A simple assessment process
Tell us about the property
Complete the short eligibility form with the type of tenancy and the repair problems you are experiencing.
We review your information
Our team checks the details you have provided, including whether the issue has been reported and remains unresolved.
Next-step contact
If appropriate, we will contact you about the next stage and any additional information that may be required.
What information is useful?
- Your postcode and housing provider
- What repair issues are present
- When and how you reported the problems
- Whether the problems are still ongoing
- Photos, repair correspondence or inspection records, if available later
Do not send sensitive documents unless requested through an appropriate secure process. Completing an assessment does not guarantee that a claim will be accepted.
Start the assessment